As the Parfums Christian Dior Boutique Manager, you are the ultimate leader and brand ambassador of your boutique and represent Parfums Christian Dior in the market. You are responsible for the management of the Boutique, your team and creating a positive and motivating environment. Your mission is to develop and lead your team to maximize store performance (sales and client management) while ensuring exceptional level of client service. Your passion and embodiment of the brand (values) will enable you to contribute to the wider development of the business and ensure that you continually develop personally and professionally.MAIN RESPONSIBILITIESBUSINESS STRATEGY: Achieve retail sales targets and contribute to store and services KPIs on a monthly basisDisplay an exceptional example of the Dior client experience. Sell Dior products by meeting our clients’ needs and provide memorable experiences through the highest standard of service. Follow the D.I.O.R. and Dior Signature methods at all timesEducate customers on the Dior brand and on Dior products. Share Dior Storytelling within every client interaction. Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutiqueReport on a weekly basis store performance to leadership as requiredBuild and execute monthly/quarterly strategies to support business and client development objectivesGather & report market and competition trends and identify opportunities for commercial development Host leadership in-store: speak to business KPIs, team, competition, opportunities, etc. in line w/brand strategyEnsure availability and use of omnichannel service offerings – order from store to home, remote client services.PEOPLE MANAGEMENT: Set and track realistic individual KPIs for employees and motivate staff through clear communication, and consistent coaching and feedback Coach and develop skills and knowledge of all team members using Dior tools and training materials. Transmit your passion for retail and elevated client experiences. Spread a culture of excellence, client-centricity, and continuous improvement. Foster a positive working environment and create a culture of psychological safety, feedback, encouraging diversity, mutual respect and teamworkOversee annual review process for all store employeesAssist in recruiting top talent who embody the PCD Mission, Vision, and Values. Play an active role in their onboarding, development and retentionIn partnership with Retail Operations and HRBP, manage scheduling, time off requests, payroll, commission, overtime, employee relations, disciplinary action procedures, and ensure compliance with company policies and state and federal labor lawsEnsure compliance to mandatory training programs as requiredRecruit diverse and skilled talent who complement boutique and team ambitionCLIENT EXPERIENCE: Ensure exceptional client and service centric mind-set in the team Ensure team are aware and supporting all client development and client experience strategies, goals, and standards. Animate actively the implementation and success of Dior launch plan and animationsEffectively manage internal and external communication to ensure successful events in store and/or remotelyProactively propose and execute in-store and remote actions to drive traffic to the store, to recruit new customers and to develop customer loyalty, guaranteeing excellent serviceMaster and leverage client data to retain, recruit and grow client loyalty (CRM)Meet annual “voice of client” standards as defined by corporate (NPS, Client Experience Assessment + Dior service signature) Organize, set up and host events (e.g. beauty classes), partnering with corporate events team on planning and execution, ensuring to meet Dior client experience standardsOPERATIONS: Effectively organize and manage timetables and floor coverage according to team and boutique activityEnsure smooth daily operational processes in boutique – opening, trade and closingHandle cash management in accordance to guidelinesOptimize stock levels and sell through by analyzing your sales and communicating with back officeExecute inventory management processes and loss prevention initiativesEnsure respect of all procedures towards sales, till, cash and stock management and report any issue to direct managerChampion the rollout of new systems, tools, policies and procedures within boutique while providing feedback on what’s working or notEnsure visual merchandising guidelines are applied to the highest standardsEnsure health and safety of teams and procedures are managed and in line with guidelines Uphold and adhere to all boutique and LVMH/Dior policies and proceduresCoordinate with retail team to ensure POS maintenance and logisticsSupport on IT needs and issuesManage controllable expensesFacilitate product price updates by managing communications and ensure systemFrequently handle, lift, and move merchandise safely
